UX Research Project
Mobile Healthcare App
Project Overview
Role
UX Researcher & Designer
Duration
2 Weeks
Scope
Researching, Designing, Testing, Prototyping
Design Team
Adam, Kim, Sukanya
Who’s the Client?
Literaseed is a healthcare software company focused on eliminating miscommunication between patients and doctors. This project aimed to create a survey experience that was simple, easy to understand, and accessible to patients with low-literacy.
What’s the Problem?
Literaseed needs an app that lets low-literacy patients input their symptoms easily and accurately. The app requires accommodations for users with cultural differences and communication challenges. While a basic version of the app has been built out, the experience is often frustrating, unappealing, and difficult to navigate.
Meeting The Users
User Interviews
“You’re not speaking my language!”
-Our client was nice enough to connect our team with members of their local refugee population to learn more about potential users
-Interviewing 3 refugees over Zoom, our team found that users were more familiar with certain medical terms in their own native languages rather than English
Pre-Existing Research
Usability Walkthrough
-The client’s previous research showed our team that users appreciated having a survey to communicate their symptoms but that it failed to bridge the communication gap, leaving more to be desired
Research Insights
Identifying Pain Points
-Users are concerned about understanding medical terms
-Users are concerned about conveying the right information to their doctor
-Users are concerned about lack of cultural understanding with medical staff
Heuristic Analysis
Evaluating Usability
-Our team noticed that the client’s current survey did not consider if users would want to add additional context to their answers
-Additionally, our team wondered how allowing users to choose which questions to answer first could improve user control and freedom
Evaluating the Structure
Proposed User Flow
Giving Users More Control
-Letting the user choose which survey categories to answer first could help them feel more comfortable sharing information
Current User Flow
Forcing Users Down One Path
-The client’s survey was designed for users to answer categories in a specific, arbitrary order, leading to a rigid, linear experience
Current Site Map
Unorganized & Confusing
-While the site map had some level of hierarchy, some users found certain grouping of content confusing
Proposed Site Map
Reorganizing Questions
Within Categories
-Creating categories that grouped similar content together helped to give a more logical experience for the user
Working with the Stakeholders
Design Studio
From Paper Bag to
Working Prototype
-Now that the research was conducted, it was time to start brainstorming ideas
-Our team worked with key stakeholders, including the two co-founders and their engineer
-Everyone used pen and paper to level the playing field and make the experience as accessible as possible
-One of the co-founders even drew on a paper bag to communicate their design ideas to the team!
Feature Prioritization
Take It or Leave It
-Our team considered factors such as feasibility and impact to decide which ideas we brainstormed would be most relevant to the project
The Redesign
Design Hypothesis
-Include explanation of medical terms
-Streamline information architecture
-Provide interactive elements for audio and language
“Now you’re speaking
my language!”
-In order to accommodate different styles of communication, I designed a menu for patients to choose their preferred language.
-I used flags and text to indicate language and provided an audio option to increase accessibility
Where Does It Hurt?
-One of the ideas that came up during our design studio was a way for patients to interact with a visual of the human body to communicate where they were hurting more accurately
-Using vector tools, I designed an interface with segmented body parts that could highlight when selected by the user
Final Prototype
It’s Showtime!
Let’s Prototype this thing!
The scenario:
-You are 6 months pregnant and have an appointment with your OB-GYN
-You would like to report the shoulder pain you’ve been experiencing to your doctor
Conclusion
What’s Next?
Looking to the Future
-Language detection
-Voice dictation
-Multiple languages translator